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Customer's Comments:

Below you will find a selection of the brilliant and most recent reviews of our service to our customers.

Like most companies we are not 100% perfect, but being a family run business, we go that extra mile to make sure that we do our very best for you in the service we offer.


Chris M - Cambridgeshire

The delivery was made today. Just wanted to say "brilliant and efficient service and perfect packaging for stove glass". Many thanks.

Harry C - Kilmarnock

Received my replacement stove glass today. Fits perfectly. Thanks, good service, fast delivery - Harry

Wayne B - Suffolk

Just a quick line to say a great many thanks for the Dovre 250 replacement glass that you have sent me. Your service is brilliant. Thanks again - Wayne

John - Norfolk

I would like to thank you for the extremely prompt delivery of my set of replacements for my Dragon stove. Having tried unsuccessfully to order these from other suppliers, it is very gratifying to know that there are companies out there that provide good old fashioned courtesy and promptness and in the process provide a quality product which exceeds my expectations.

I shall certainly be contacting you again as and when I need help with both this, and my other wood burner.Best regards - John

Nick Amis - Norfolk

Good morning,. Thank you for the replacement stove glass, received on the day you said ?? glass was in perfect condition as the packing was super efficient ??, all in all a super transactions very efficient and top quality, now fitted and looking good, a pleasure to do business with you - Many thanks Regards Nick

Peter - Salisbury

I would just like to thank you for your brilliant customer service and the superb very quick, and importantly secured postal service, it is the best I have ever known in my 63 years of breathing.
I have fitted the new stove glass and it fits perfectly thank you.

We will have no hesitation in recommending you to anyone else who needs a wood-burning stove replacement glass or other similar items.I just can't thank you enough for the way you've helped us - best wishes and good luck

Anderson - Scotland

Thank you for the most prompt delivery of the stove glass ordered. Great service and will definitely be recommending your business.

Carole G - Powys

Thank you so much for your help and fantastic service. The replacement glass arrived this morning at 9.15 safe and sound. Unbelievable service and product is first class. Fitting tomorrow so we will contact you if we need some guidance.

Mark - Northern Ireland

I received my stove glass on Friday afternoon at four. My stove was up and running again by five. Many thanks for a really excellent service.

Joanne - Kent

I would just like to thank you for your swift and helpful service. The glass has been delivered today and my son fitted it with no mishaps! Happy Christmas - Jo

Jackie - Ayshire

I just wanted to say what a brilliant service. Thank you very much, replacement glass is already fitted.

Lucy - Durham

I can't find anywhere to review your service. Thankyou for my replacement glass. It was exactly as ordered and arrived next day at no extra cost, well packaged and in one piece. Thanks again for such a swift service. I am all back up and running with my stove - Lucy

Ian - Halifax

I have received my new glass this lunchtime, thanks for your excellent service I would definitely recommend You.

Ian S - East Ayrshire

That's my glass just been delivered 100% excellent service from start to finish, will recommend you to many thanks again. I will order another one next week , do u do rope kits?

Pam - Dundee

Good Afternoon. My new glass has arrived today and been fitted.Fire is on and all is well .Thankyou very much for all your help.I'm going to order a new glass panel for my daughter's fire shortly from you as I've been really pleased with the service we have received.Kind Regards - Pam

Rebecca - West Yorkshire

My stove glass is now fitted. Thank you for your excellent customer service.


Sara - Barnsley

The stove glass arrived today as promised and is intact. Thank you for your excellent service.

Mr Bowskill - Nottinghamshire

I would like to recommend your quick service over my order for stovax 5 glass, Rope and glue. Came as ordered and in quick time find service ideal.

Kerrin Q - Winchester

Glass arrived today in excellent packaging. Great service. Thanks

Gordon - Galashiels

I received my two glass panels early afternoon today, perfectly packed and now one is installed. Thanks for your prompt service and I am now warm and cosy once again.

Dan - Bridgnorth

Thank you for your quick and excellent service , the made to measure glass was a perfect fit, will use your company again. PS A LOT CHEAPER THAN THE PLACE I HAD THE STOVE FROM, all the best - Dan

Jerry - Gloucester

Thank you very much for your prompt attention to my order. Stove glass arrived first thing this morning. Much appreciated.

Nick - Awesome service - thank you

Just a quick note to say thank you for the prompt delivery of replacement glass for our Firefox 5 woodburner - the old glass broke yesterday and we didn't think we would get a replacement until after Xmas but you excelled and delivered this morning. Thank you again, we can have a cosy Xmas in front of the fire now!

Norman - Suffolk

Thank you for your recent delivery. The spares you provided for my Spencer Surdiac stove were just right, and came very quickly. An excellent service, which I can highly recommend.

Simon H - Whitley Bay

Just to say Thank You for such efficient prompt service!!!! As a family run business, we pride ourselves on customer service and a swift turn around so its always great when we receive the same service. Last time we ordered replacement glass from a local stove provider it took 2 weeks and cost nearly £30 more than your price. Didn't expect to order online on a Sunday and have the glass cut to size, delivered and sitting in my burner by 5pm Thursday. Thanks again.

Mrs Copper - Middlesborough

Order arrived promptly and safely. Only took half an hour to replace glass and rope. Very surprised how easy it was for me a retired widow!. Thanks for an excellent service.

Mrs Bright - Shorpshire

Great service! came today.

Dave K - Pershore

I just wanted to say thank you for the excellent and prompt service; the delivery arrived yesterday, all correct as ordered - Dave.

Phillip M - Carmarthen

Just a quick msg to say thank you for the speedy service ( arrived this morning ) and excellent communication.Glass pieces are a perfect fit.

Kinsey - Tipton

Hi, just to say many thanks for the swift delivery of the glass.

Teresa - Herne Bay

Just wanted to say thank you for the super speedy service from you, contacted you on Sunday and have my glass in place today with the fire roaring.

Mrs Sharp - Norfolk

The replacement glass and tape arrived today as ordered, we will have heat again! Thank you very much, particularly for your help over the phone, as well as for the efficient service.

Denise K - Birmingham

Just a line to thank you for delivery of the stove glass. You'd think that an order date 20th Dec I would not receive the glass before Xmas but I did it arrived on the 23rd. Thanks again for your service.

Steve - Cumbria

Received Ecofan on Monday Very impresssed with the amount of air it moves around the house also the sales team was very helpful.

Glyn F - Denbigh

Recieved the brush this morning. What an excellent service., Once again thank you so much.

Rowland C - Berkshire

Can I say how pleased I am with your service for providing the replacement glass for our wood burner.

The glass was nicely cut, edges all cleaned off and the corners rounded slightly. The piece fitted perfectly and all went back together within an hour. You were also cheaper than any other quote that I had and I couldn't ask for a better service. Would you please pass on my thanks to your supplier as well.

Roland C - Berkshire

Can I thank you for supplying the stove glass. Delivery was very prompt - next day and was well packaged. I haven't unwrapped it and am taking as is. Many thanks for your service.

Ian R - Essex

Thanks for your excellent service, the stove glass arrived with our friends last night in tact thanks once again.

Robin Y - Chichester

Just to thank you very much for the prompt delivery of my stove glass order, it arrived on Christmas Eve and so we were warm for Christmas!

Simon H - Wantage

Many thanks for your excellent service! I now have a functioning wood burner. Your sound advice and patience on the phone was much appreciated. Will recommend to my friends.

Jim H - Reading

Many thanks for your prompt service.

Mick & Sherrie M - Gosport

Just received the glass. Thank you very much for the service . If you ever need a recommend, try me.

Ms P - Leeds

Just a quick note to express my thanks on your high level of customer service. I have been so distressed since breaking my stove glass on Boxing Day and I contacted you on Friday 29th Dec to order a replacement stove glass. I was told that I would receive it on Thurs 4th Jan. Low and behold my door knocked on Weds 3rd Jan and it was my stove glass - I'm so impressed by your service - Thank you very much - saying that I haven't opened it as yet as I had to get off to work - but I'm sure it will be fine. Once again thank you for your speedy service

Linda S - Devon

Just wanted to say thank you very much for such an excellent service - the stove thermometer arrived this morning.

Mr C - Isle of Man

Just a quick note to say thanks for great service - many claim to provide it but few actually do. Many thanks.

Mrs. Kim B - Essex

Thanks so much for such a great service. I would recommend you to anyone for your efficiency and quality.

Bill L - Gwent

Thank you very much for your prompt & efficient service. The woodburner stove glass fitted perfectly and all is well. Please feel free to post this as a testamonial on your site if you wish - apologies for taking this long to contact you!

Pete S - Yeovil

Just to let you know that the replacement stove glass arrived safely yesterday. Many thanks for the quick delivery and your help with getting the size right.

Gillian H - East Grinstead

Just a quick email to say how impressed I am with your excellent service and easy to use website. Thank you!


Christine W

Just to let you know the replacement glass strips and cord which I ordered by phone has arrived safely. Many thanks for a fabulous service!

Mark - Spalding

Just want to say thank you for the stove glass we received it this morning and it is now fitted and got a fire once again thank you.

Leo Z - Middlesex

Just thought I'd drop you a quick note to say that the package just arrived. Many thanks for your help in this matter.

Mr B - County Durham

Just a quick note to say thanks for your excellent service and fast response to my enquiries. Replacement stove glass has now arrived safely.

Dot M - Lanarkshire

Thank you for very speedy delivery of replacement glass panel for stove. Ordered and arrived next day, very impressed.

Lorraine - Stoke on Trent

Thank you very much for your help. It is not often that people write with praise and thanks, but I just wanted you to know that we are very impressed with your service.

Paul A - Oldham

Delivery just arrived with everything intact . Excellent service thank you very much . Will probably be getting some more renovation stuff shortly from you.

Andrew W - Hants

Received the missing set of Calfire glass channels in the post this morning and have now fixed the stove and got it going again. Just wanted to let you know how much I appreciated your help and to say thanks for the excellent service. I shall recommend your site to my friends with wood burners and will return myself whenever I need more spares.

Alan R - Suffolk

I would just like to extend to you my sincere thanks for resolving the problem with my order. I have just received a call to say the package has been received.

Coupland - Kings Lynn

Many thanks for such a prompt service, I really appreciate you asistance.

Harry - West Yorkshire

Many thanks for your prompt attention to my order. More importantly my gratitude for your "going the extra mile" to resolve - successfully - the problems we encountered! I shall certainly recommend your services to anyone requiring replacement glass - Harry

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