About Us For Stove Glass specialize in the supply of replacement stove glass for all model of wood burning and multifuel stoves. Additionally we supply many useful stove accessories plus service and installation products. Over the years we have built up good experience regarding maintaining wood burning stoves. We are always happy to help you with any questions you may have and help with choosing the right products. If you have any suggestions or comments please email or call us.
We strive to make dealing with us a pleasurable experience.
Our Contact details:
For Stove Glass
28 New Road Gomshall Guildford Surrey GU5 9LZ United Kingdom
Phone: 01483 550716
Company No. 6188481
VAT No: 933 4922 17
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling We offer free delivery to UK mainland destinations for all orders over £30.00 including VAT. Please call or email us regarding delivery costs to Scottish Highlands. The general rule is if the goods are small and light they can be sent by post there will be NO extra charge. Sorry we do not ship goods outside the United Kingdom.
Delivery Schedule On receipt of your order we will either call or email you with a delivery date. Most items will be for next day delivery unless otherwise indicated. For next day delivery orders must be received before 12:00 the previous day. We will notify you by phone or email when you can expect your goods. It is not always necessary to be at home as you can leave a signed note with instructions on where to leave your goods.
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges All goods supplied to United Kingdom destinations are subject to 20% VAT. Our VAT No is: 933 4922 17.
Credit Card Security Orders placed on our website are processed by PayPal for both PayPal and credit card transactions which means they are safe and secure.
If you choose to make your payment over the phone your details are not stored and are handled and processed in compliance with the very stringent PCI-DSS requirements.
Guarantee Guarantee is specific to each product and is stated in the product description, otherwise the guarantee is one year.
Reaching Us If you need to contact us, please email us using the link on the store page, alternatively, you can call on 01483 550716 (International +44 01483 550716) or fax us on or write to us at 28 New Road Gomshall Guildford Surrey GU5 9LZ United Kingdom
Sorry we do not have a retail shop.
We will not use your data to target you in any Direct marketing, we will not pass on your data other than to organisations that need it to fulfil our contract with you.
Data you Provide to - For More Ltd
Your data that is provided will only be for the fulfilment of your order, or enquiry. For example, if you email us to ask a question about a product or delivery timescale, we will only use the data you provide to respond to that enquiry. If it is not required, it will not be passed on to any other party. Your email will then be deleted and removed from the email server.
When you make an online purchase, we take
Contact telephone numbers
Delivery Address if different
When you shop with us, we do not force you to make an account with us, you can checkout as a guest within our bespoke software. However we do need to retain your details to fulfil the order, keep you updated with the progress of the order and have the ability to contact you in connection with the order. We call this performance related and has no connection with marketing.
Your details are kept for longer than the fulfilment process, this is because we offer a warranty and we need to keep your information for at least the warranty period normally 12 months. We also have certain obligations with HMRC and other authorities that insist we keep certain records to substantiate VAT claims or similar. Your records will be kept secure and are not profiled in any way.
When you shop with us you need to provide data to be able to successfully pay for the items being ordered. This will mean providing your card details to process a card not present transaction. This transaction is processed within the guidelines of the payment Card Industry Standards (PCI Standards) which we are audited annually to able to have the facility of doing so. In addition, our website is hosted securely, and you can see the https:// which indicates a secure facility. When you are giving your card details, your are actually being passed to a Payment gateway, which currently is paypal depending on your payment method choice. We have also ensured that this is payment process is hosted securely, that the providers are authorised and comply with the latest legislation relating to your privacy and Security. We do not actually see or hold the details of your cards. In addition, we do not have access to your Paypal account.
Our Payment gateway Partners are authorised and regulated and work within the guidelines required. It is your right to ask us for their details if you require them.
If you call us to place an order, we will take the same details. The difference being that we will process the card payment for you so will have to ask for the card number, expiry date, name on card and Security code (CVV). Your card payment will be processed via our order processing system, which is also securely hosted and linked securely to our Mail order Trading Facility in Paypal. We do not store your card details in anyway and your address details are entered directly on to our order system.
Automatic data collection
When you visit our website, we (we also refers to our partners that develop our systems and digital architecture) collect certain data by automated means which include
System data such as type of device, computer and your IP address that is used to access our website, the operating system you are using and version, what web browser you use, which language and country.
We also record usage type data, which we call analytics, this is information such as what buttons you press on our website, how long you are on a page for, how you navigate through our pages, the sales process and search queries.
The data listed above is collected by our partners through the use of server log files and tracking technologies, as detailed in the Cookies and Data Collection Tools section below. It is stored by our partners such as the web developers and Google analytics or Webmaster tools and associated with your account.
How we obtain this data
We use tools like cookies, analytics services and advertising providers to gather the data listed above. Some of these tools offer you the ability to opt out of data collection.
These tools automatically obtain, and track data as described above in our automatic data collection section. This data is then gathered together so that we can form business decisions and not profiling of you as a person. It is used to aggregate data that shows us as a business certain key indicators to suggest how people behave and not you as an individual or not to profile you.
We use 3rd party companies such as Google, Amazon, Facebook, Bing to advertise our products directly to people searching for similar products to buy. This advertising may be based on things we know about you because you have visited us before, as described above or things that the advertising companies know about you for the same reasons.
What do we use all this data we collect for
Our company use your data to be able to provide a service you have requested or shown an interest in or to communicate with you. We also can use the date to identify and rectify problems and even to help secure or protect you and others from fraud, as a result of this some of the information has to be kept to enable to fulfil our legal requirements.
We use your data to
Process your orders or request for information
Communicate with you about your account or orders
Responding to your questions and concerns;
Sending you order, product or question related messages and information
Contact you by telephone to arrange delivery of a large pallet item or problem with an undelivered order
Contact you to Solicit feedback from you in connection with our product and service satisfaction
Ask you to help us Improve our Services and products
Analyze data for trend purposes and traffic assessing and analysing , track purchases made by you
Advertise our products on third-party websites
As required or allowed within UK law (or our sole Professional discretion), otherwise as we see correct to ensure the safety or integrity of our users, employees, third parties, the public, or our Services
Who we share with
Couriers and Carriers that delivery your orders
Paypal who is our Payment gateways
Analytical companies such as google for analytics and performance metrics
Order processing companies who secure and develop our order processing software
Third party product providers to fulfil orders not held at our location
We may well share information as required by law
o Tax, HMRC and other obligatory company requirements
o As requested by Authorities with Warrants
o As requested with organisations with correct DPA Authority
o For Security and Integrity reasons only buy people with correct jurisdiction
o To request what data is held
o To amend data held
o To delete data that is held only data that is no longer also required by us
o To deny cookies through tools on your Browser
o To terminate your account
o To opt out of any marketing mails or communications we may send after opting in
To facilitate any of the above requests please email firstname.lastname@example.org
What are cookies?
Cookies are small text files stored by your browser as you browse the internet. They can be used to collect, store, and share data about your activities across websites, including on our websites. Cookies also allow us to remember things about your visits to us, like your preferred language, and to make the site easier to use.
We use both session cookies, which expire after a short time or when you close your browser, and persistent cookies, which remain stored in your browser for a set period of time. We use session cookies to identify you during a single browsing session, like when you log into our website account area. We use persistent cookies where we need to identify you over a longer period, like when you request that we keep you signed in.
To log you into the website
To protect your security
To help detect and fight spam, abuse, and other
Authentication and security
For example, cookies help authenticate your access to our website and prevent unauthorised parties from accessing your accounts.
To remember data about your browser and your preferences
To remember your settings and other choices youve made
For example, cookies help us remember your preferred language or the country youre in, so we can provide content in your preferred language without asking each time you visit.
To help us improve and understand how people use our website
Analytics and research
For example, cookies help us test different versions of our website to see which features or content users prefer, and cookies help us see how you interact with our website, like the links you click on as mentioned earlier.
You can opt out of some of these services through tools like the Google analytics opt-out browser facility
What are my privacy options?
Most browsers automatically accept cookies, but you can change your browser settings to decline cookies by consulting your browsers support articles. If you decide to decline cookies, please note that you may not be able to sign in, customize, or use some interactive features in the Services of our websites.
Flash cookies operate differently than browser cookies, so your browsers cookie-management tools may not remove them.
For general information about targeting cookies and how to disable them, visit www.allaboutcookies.org.
Returns Policy Under the Consumer Protection (Distance Selling) Regulations 2000, you have the right to cancel your order within seven days of receipt of the goods, without giving a reason. Please bear in mind there is a cost involved in returning goods to us, with this said we will help make returning goods as painless as possible. Some purchases may require additional advise and guidance to help make sure they will be right for you and in this regard we are more than happy to spend the time on the phone or email to help with making the best decision. A refund will be given immediately we receive the goods in good condition and in there original packaging (less postage or courier cost).
Many of the products are delivered to your door by a carrier. If no-one is in when the carrier calls a card will be left asking you to contact them at their local depot. You can then arrange for another delivery date with the carrier direct. If no contact is made within 14 days, parcels will be returned and an additional charged will be raised for the items to be re-sent.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm